COE+Building+Care

= Receiving and Following Up on COE Building Care Requests = == = Faculty Report | Receiving | Following Up = = = = //COE Faculty will report problems with building facilities one of the following ways://=


 * Fill out the building care report online here: []
 * Email their problem to coeserv@mailbox.sc.edu (email to this address is automatically forwarded to coetrain@mailbox.sc.edu). If the problem is reported via email or phone, you must fill out the Building Care Request Form online.

**When filling out the form for a COE faculty member, make sure you get details and fill out the form as completely as possible.
 * Call us or come to the Support Services window in WD 275 if the problem is urgent.
 * If in immediate danger, call the USC Police (777-9111).
 * If it is urgent and we are closed, they can call the USC Police at the non-emergency number (777-4215).

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=__ Receiving __=

1) COE Support Services employee will complete the form over the phone or from email request or view the submission through the ** [|COE Building Care] ** form above.
 * If the problem can be solved "IN HOUSE" (something simple we can handle), edit the "Request #" area of the form to say "IN HOUSE".
 * If it is a job for Maintenance, contact **Facilities Management for the University** by filling out this [|form]([]) online (ex. leak, plumbing, lighting, etc.). [[image:Facilities_Management_Form.PNG]]

Back to top The log sheet for COE Building Care is located here: []
 * If the job involves money/external contract, contact Teri or Susan.
 * __Following up __**

To edit or view a report follow the steps below:
 * Login to Building Care system. (You'll be prompted to enter email username and password, then building care username in password)


 * Click on a number on the left to view/edit a record.[[image:building_care_log_capture_1.PNG]]


 * Input SR# (from Facilities Management), a keyword, or other relevant info. Record a log with dates of what has been done.
 * <span style="font-family: Arial,Helvetica,sans-serif; font-size: 19px;">Make sure you update the status at the bottom of the log when a job is complete.
 * <span style="font-family: Arial,Helvetica,sans-serif; font-size: 19px;">Update/Save Record. (Continue to follow up with Facilities Management if needed until job is complete)

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